Returns & Cancellations

We will replace or refund you for any unopened bottle of wine that arrives damaged or that the customer finds unsatisfactory. We ask the customer return the unopened and original packaging for replacement. By law, we cannot accept returns of alcoholic beverages that were not purchased directly from Crosby Roamann. We are also unable to accept returns of wine that was damaged due to adverse weather conditions during shipment or because of our shipping company’s errors that were beyond our reasonable control, or wine that is ordered in error. Please send an email to [email protected] to arrange for refunds and or returns.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 707-258-8599 for return instructions.

A 15% restocking fee will be applied to all canceled orders.